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Frequently Asked Questions (FAQ)

When will my order be shipped?

We’ll process and ship your order within 1-3 business days after payment confirmation. Delivery times may vary depending on the shipping method you choose.

How can I return a product?

You can return any product within 14 days of receiving it. Just reach out to us, and we’ll guide you through the return process.

What payment methods do you accept?

We accept secure payment options such as credit cards, PayPal, and bank transfers.

How much is the shipping fee?

Here’s some good news: we offer free shipping on all orders, with no minimum purchase required! For more details, check out our shipping policy page.

What kind of quality guarantee do you provide for your products?

We carefully select and rigorously test all our products to meet the highest quality standards. If you experience any issues, let us know right away—we’re here to help!

What should I do if there’s an error with my order?

If something’s wrong with your order, don’t worry! Contact us as soon as possible, and we’ll work quickly to make things right.

Why is my order delayed?

Sometimes delays happen due to high demand, weather conditions, or supplier challenges. If your order is delayed, feel free to contact us for updates—we’re happy to assist.

What should I do if my products are damaged during shipping?

If your items arrive damaged, let us know immediately. We’ll help you resolve the issue and ensure your satisfaction.

How can I update my address?

You can easily update your address in your account settings before placing an order. If you need to change your address after placing an order, contact us right away, and we’ll do our best to help.