Terms of Service

1. Shipping Policy
We can’t wait to deliver your orders! Here’s what you need to know about the shipping process:

• Your orders will be prepared and shipped within 1-3 business days after payment confirmation.

• Delivery times may vary from 5-15 business days, depending on your location.

• We are not responsible for delays caused by incorrect address information.

• Any taxes or additional charges for international orders are the responsibility of the buyer.

• If you receive a damaged item, please contact us immediately; we’ll do our best to assist you.

• Delivery times are estimates, and we cannot be held responsible for delays caused by logistics companies.

2. Customs and Import Duties
For orders shipped outside of our fulfillment country, your package may be subject to import taxes, customs duties, or fees charged by your local authorities. These charges are not covered or insured by Petlivia and are the responsibility of the customer. We know this can sometimes be unexpected, and we sincerely appreciate your understanding.

Prices are inclusive of Value Added Tax (VAT).

3. Privacy Policy
Your privacy is extremely important to us. We take the following steps to protect your personal data:

• Your personal information will only be used for processing and delivering your orders.

• We do not share data with third parties; we only work with payment and delivery providers.

• Our website is secured with an SSL certificate to protect your information.

4. Terms of Service
By using our website, you agree to the following terms:

• We reserve the right to change product descriptions, pricing, and stock availability.

• We reserve the right to refuse or cancel any order.

• We are not responsible for malfunctions due to the misuse of technical products (e.g., smart devices).

• We reserve the right to cancel orders due to pricing errors caused by system malfunctions.

Limitation of Liability: Petlivia is not liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, loss of business, or other losses arising from the use or inability to use our products or services.

5. Additional Policies

• Damaged or Missing Items: If you receive a damaged or missing item, please contact us within 48 hours of delivery. Late notifications may not be processed.

• Non-Returnable Items: Perishable or hygienic items (e.g., pet beds) cannot be returned.

• Fraud and Suspicious Orders: Payment for orders is verified before processing. Suspicious transactions may lead to order cancellation and a refund to the customer.

• Double Payment Issues: If excess payment is made due to a system error, the amount will be refunded within 7 business days.

• After-Sales Support: Our after-sales support is valid for 30 days from the delivery date. Feel free to reach out for any technical assistance.

6. Contact Us
If you have any questions, concerns, or feedback, we would love to hear from you.

Email: contact@petlivia.com